All of our online payments are handled by PayPal. With over 230 million accounts worldwide and growing, Paypal helps you securely, easily and quickly make payments. PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the Traders Club London.
Once your payment is complete, you will be emailed a receipt for the transaction.
We accept payment online by VISA, MasterCard, American Express and through PayPal accounts. Customers can only attend courses upon receipt of payment in full. Part payments are subject to the same conditions as contemplated in cancellation clause 2 of these credit card purchase terms.
If a refund is requested on any 6 or 12 month recurring subscription payment this will incur a fee of €100 due to administrative costs. Fee will be deducted from refunded amount.
Complaints and Appeals
Should you as a student, staff member or employer have any complaint to make with the Traders Club London or would like to appeal any of the assessment procedures, outputs or any other matter with the Traders Club London please contact us detailing the issue as follows:
Appeals: Please email firstname.lastname@example.org or phone +44 (0) 20 7193 6223
Complaints: Please email email@example.com or phone +44 (0) 20 7193 6223
Any complaint or appeals notification to the Traders Club London will be treated in the strictest of confidence. Your claim will be investigated and responded to within 48 hours of such notification (on a business weekday). We shall engage with you and any other interested and affected parties until a mutually satisfactory resolution is achieved with all communications being responded to withinh 48 hours (on a business weekday).
Should it not be possible to come to a mutually agreeable resolution, an appropriate independent arbitration expert based in Dublin Ireland shall be engaged by the Traders Club London to assist in resolving any dispute. Should the arbitration process be deemed unsatisfactory by either party, either party reserves the right to take legal counsel governed and construed in accordance with Irish law and the interested and affected parties hereby irrevocably submit to the jurisdiction of the Irish courts.
By purchasing or otherwise registering one’s personal information with the Traders Club London, the individual consents to the Traders Club London retaining the right to convey, provide or otherwise transmit said information to third parties, be they fully autonomous or related legal entities, particularly though not limited to, for the purposes of providing trading platform related services, charting solutions, alerts, signals, applications or any other offering or services the Traders Club London decides may be in the interest of or interesting to said person at the time of registration and or alternatively any future time. The client consents to said third parties contacting them for those previously described purposes or otherwise. The Traders Club London shall always respects and act upon a client’s instructions to not make some or all of its services available in so far as is possible both commercially and legally.